I Loved the Demo… But Let Me Think About It
Your New Phone Plan Costs How Much?
I Don’t Need Another Business Credit Card
The ROI Still Feels Unclear to Us
It’s Not a Big Deal, I Was Just a Few Minutes Late
This New CRM System — It’s a Waste of Time
I’m doing half the work—let’s keep that in future.
The Market Was Bad, It’s Not My Fault
Your Waiter Was Rude — Do Something About It
No Complaints for 3 Days… Until Checkout
Other Luxury Stores Would Take It Back
Why Am I Being Charged for This? No One Told Me!
Free Roleplays
AI Roleplays
Sales
I Loved the Demo… But Let Me Think About It
The prospect smiles, compliments the demo — and then dodges commitment. They’re hiding fears. Your job is to uncover what they're really worried about and secure a concrete next step.
Your New Phone Plan Costs How Much?
A long-time customer is intrigued by your improved plan… until they hear about the price. They're cautious, skeptical, and ready to walk. Help them understand the value without sounding pushy.
I Don’t Need Another Business Credit Card
You cold-call a small business owner who immediately tries to end the chat. They’re wary of fees, paperwork, and sales pressure. You need to earn enough trust to secure a follow-up.
The ROI Still Feels Unclear to Us
An events manager for a major annual conference questions whether your engagement package is worth it due to tight budgets and past low ROI. Your task is to secure a clear next step.
Leadership
It’s Not a Big Deal, I Was Just a Few Minutes Late
An employee has been arriving late to both internal and client meetings, always armed with a new justification. Today, when you raise the issue, they minimize the impact again, insisting it's not serious
I’m Not Using This New CRM System — It’s a Waste of Time
A key sales leader openly pushes back against a new system rollout. The team is watching. Your task: uncover what’s behind their resistance and turn a blocker into a champion.
I’m carrying half the team — can we keep this in perspective?
Your high-performer made a major mistake that impacted a key project. They’re anxious about how this will affect their reputation. You need to separate the behavior from their identity.
The Market Was Bad, It’s Not My Fault
A salesperson missed their target and immediately shifts blame to external factors. Can you stay empathetic but firm — and define a doable improvement plan?
Client Service & Difficult Customers
Your Waiter Was Rude — Do Something About It
A guest claims a waiter spoke sharply and made them feel disrespected. Your job is to de-escalate, protect your team, and restore confidence in the restaurant
No Complaints for 3 Days… Until Checkout
A guest checks out and suddenly claims nothing worked — even though they never raised a single issue during the stay. You must find a fair, balanced resolution before they leave a terrible review.
Other Luxury Stores Would Take It Back
A customer tries to return an expensive watch well beyond the return period, insisting that «luxury means flexibility». You need to uphold policy without escalating the conflict.
Why Am I Being Charged for This? No One Told Me!
A patient discovers a charge they didn’t expect and insists no one explained it. Emotions escalate fast. You must rebuild trust, clarify the process, and bring the conversation back to calm ground.